This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.


Directory: Because computers contain thousands if not ten of thousands of files, a method must be used to keep things organized. For example Windows typically puts its files into a directory called C:\WINDOWS. MS-DOS puts its files into C:\DOS. Directories

Download: Copy a data file, or program off of Internet, or other network. Note that you specify where on your computer the downloaded item will reside.


Folder: Beginning with Windows 95 and Windows NT 4.0, the term folders has been used in place of directories. This is not to say that the two are identical. Many times folders have special features and additional abilities. For example, Control Panel, Printers, and Dial-up Networking are all special folders. Even so many times people will talk about both folders and directories as if they were the same thing, because most of the time they are.

Ftp: File Transfer Protocol (ftp) is method that files such as programs, images, or archives are downloaded. Both Netscape and Internet Explorer support downloading files via ftp. Beware that any thing ending in .exe is a program and can contain viruses.

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General Protection Fault (GPF): When a computer program performs an illegal operation a GPF occurs. Bugs in programs can cause GPFs. What to do:

gif (Graphics Information File) : One of the image formats used on web pages. gif's images come in up to 256 colors and can be animated or be partially transparent. It also supports compression.

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iPad (Internet Protocol Adapter): Web World Inc.'s gateway computer to the internet. Click here for more information.

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jpeg (joint photographic experts group) : One of the image formats used on web pages. jpeg's come in millions of colors which makes them suitable for photographs. jpeg's come in variable compression.

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Pull down list box:


Pull down menu: On the top of most windows choices such as "File Edit View Tools Help" are common.

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Service pack: Many programs are release even if they are not "perfect." Because of this often times, the manufacturer, will send a Service pack to help fix these errors.

Shortcut: Many of the icons on the desktop and other locations have a black arrow in the lower left corner. This indicates that this is a shortcut to a file, folder, or other item. Short cuts are created to allow quick access to important items without having to actually go to where that item exits. It is often useful to create a shortcut to the dial up connection to the Internet. If you did not do this, you would have to Double click on "My Computer", double click on "Dial-up Networking", then double click on the connection. It is much easier to just have a short cut on the desktop.

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Virus: When you download a program off of the internet, it is possible that the program has a virus in it. This virus will replicate itself on your computer system and can destroy any data and programs that you many have. Ordinary web pages cannot contain viruses because they have only images and text files. More advanced web pages require plug-ins, ActiveX controls, etc. Make sure that you have an Antivirus program which check everything your computer comes in contact with.

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Zip file: Files that end in .zip. A zip file contains one or more files that are compressed. When you un"zip" a zip file, you current folder will contain many new files, that will have a total size larger than the original. For this reason, unzipped files should be placed into an empty folder.

Warning: Zip files can contain programs which may be virus infected. Make sure the file is from a reputable source, or scan it with an Antivirus program. Note: some older Antivirus programs cannot scan .zip files. Check your virus program's manual for details.
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Last modified: December 17, 2004