FAQ -- Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I ... ?
  2. Where can I find ... ?
  3. Why doesn't ... ?
  4. Who is ... ?
  5. What is (are)... ?
  6. Maintenance tips ...

How do I ... ?

Q. Set up Email?

A. Click here for Outlook 97, Click here for others

Q. Download a program?

A. Our download page offers links to many important files for Internet Users. In most cases. these links, take you to the software manufacturer's download page.

  1. These page have a link which will download the file.
  2. You will be prompted as to the location for it to be downloaded into. We recommend that you place the file in either (a) a floppy disk; if it will fit, (b) a subfolder off of the desktop, or (c) into your C:\WINDOWS\TEMP folder. We do not recommend you place it into (a) the root of your hard drive, (b) the C:\WINDOWS folder, (c) the folder that you will eventually install the software or (d) in a folder that already has another downloaded program.
  3. Once you have chosen a good location, click Save.

If you have any difficulty with downloading, give us a call and we will gladly assist you.

Q. I extract files?

A. Files to be extracted come in two forms.

  1. Make sure that the ".exe" has been copied into an empty folder.
  2. Double click. You may have to specify the path. Normally this should be the current folder
  3. The files will then be extracted.
  1. Make sure you have a program that supports extracting zipped files. Programs such as WinZip, PowerDesk, Norton Navigator, Zip-it, or a current version of pkunzip.
  2. Follow that programs instructions for unzipping to an empty folder.

Once the files have been extracted, the original archive can be deleted or saved for future use.

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Where can I find ... ?

Q. Glossary of important computer terms?

A. Right here

Q. The latest version of Netscape?

A. Click here

Q The latest version of Internet Explorer?

A. Click here

Q. The latest version of Eudora?

A. Click here

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Why doesn't ... ?

Q. Why do I not always get a "Connect to" window when I start up my web browser or email program?

A. The browser needs to have the "Connect to the Internet as needed" feature enabled. To do this: click on Start ->Settings->Control Panel. Double click on the Internet. Click on the tab marked "Connection" and put a check in "Connect to the Internet as need".

Just below the check box, the list box may display Web World Inc. If so click OK. The feature has been enabled. If not, click on the down arrow, then click on Web World Inc. Then click OK.

Q. Why is my web browser somtimes unable to get to a web site?

A. Sometimes this error message will occur after you have been on the Internet for a while and the modem disconnects. This can happen because (a) the Internet is busy and the site could not be contacted (b) you have not clicked on anything recently and you were automatically disconnected. (c) Static in the phone lines caused your modem to reset.

Q. My connection go through the first time?

A. This can have several possible causes:

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Who is ... ?

Q. The person who built this website?

A. Click here

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What is ... ?

Q. Web World Inc.'s dial up phone numbers and how do I change them?

A. Click here

Q. Windows 95 Service Pack 1?

A. It is a collection of enhancements and bug fixes to the original Windows 95 release. Only users of the original release of Windows 95 need to install Service Pack 1. To find out if your computer needs it, do the following:

  1. Right click on My Computer.
  2. Left click on Properties
  3. The System Properties dialog box appears, with the general tab on top.
  4. On this tab, one of the things listed is Microsoft Windows 95, followed by either 4.00.950, 4.00.950a, 4.00.950b, 4.00.1381.

If your computer says 4.00.950, install Service Pack 1.
If your computer says 4.00.950a, Service Pack 1 is already installed.
If your computer says 4.00.950b, this computer has even more enhancements and bug fixes. This version is only available in new computers.
If your computer says 4.00.1381, this computer is running Windows NT, not Windows 95. Don't even think about putting this into your computer.

Q. "Netscape is unable to locate the server..."?

A. This means either (a) we cannot find the site the other end, or (b) you many have lost your connection, (c) not yet connect, or (d) due to heavy traffic on the Internet, the site could not be found before the computer gave up.

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Q. What is Internet Explorer 4.0 Beta 2?

A. Internet Explorer 4.0 is currently in its second phase of wide release testing. It is an unfinished product, that is not yet ready to be put on everyone's computer. At Web World, it is our policy to not support any beta products. Users are advised not to install this onto their computers until a final release has been issued.

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Performance Tips

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Contact Information

Telephone Postal address
888-206-6486 PO Box 1122, Queen Creek, AZ 85242
Electronic mail
General Information: info@webworldinc.com
Customer Support: support@webworldinc.com
Webmaster: webmaster@webworldinc.com

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Copyright 2001 Web World, Inc.
Last modified: December 17, 2004